As much as Northstowe is a lovely place to live, work and visit, as anywhere there are issues.
This page has been started to help you find out where to report issues you may spot in the community.
How to?
> Report a suspected breach of planning work - Go to the South Cambs DC website planning control and enforcement for online reporting of suspected breaches of planning control.
> Report a water leak - Northstowe falls under Anglian Water - report leaks to (by phone or online, map-based).
> Report a Flood - Cambridgeshire County Council.
> A Power Cut - UKPowerNetworks.co.uk
> Report Dog fouling or Fly tipping - SCDC online environmental issues reporting. [Please note that much of the land in Northstowe is still owned by developers, or managed on their behalf by Greenbelt for at least some of the green spaces - it is the landowner's responsibility to clear fly tipping - contact your house parcel developer if it is within those areas]. See also SCDC page on dog issues.
> Report a dog that is out of control - Information provided by UK Government.
> Report a missed bin collection - SCDC
> A highways fault - Cambridgeshire County Council [Please note that almost all roads, cycle, shared and footpaths across Northstowe have yet to be adopted by the County Council (is to happen in late 2025 TBC) - until then, the developers remain responsible, i.e. L&Q for the main roads in Phase 1, and Homes England for the main roads in Phase 2, and the house parcel developers for the roads within each house parcel - contact them directly for any issues].
NB: Map-based reporting to Cambridgeshire County Council: Cambridgeshire County Council - ReportIt
Report issues directly to DEVELOPERS & site management companies:
* L & Q Estates - for Northstowe Phase 1: contact details (NB: issues within building plots remain in many cases the responsibility of individual house developers, not L&Q).
* Greenbelt: Responsible for green space management in (parts of) phase 1: email customercare@greenbelt.co.uk or call 0800 028 1749 or go to this website [NB: these are the areas that Greenbelt manages & maintains].
* Anglian Water : Responsible for the Bug Hunter Waters (lake in phase 1) and its surrounding land - to report any issues, report to CustService@anglianwater.co.uk or call 03457 145145.
- Please note that the lampposts alongside the shared-use (walking-cycling path between the P&R site and the Stirling Road (at top end of the Bug Hunter Waters Lake) are at this moment in time still managed through L&Q - faults in lights to be reported to L&Q.
* Homes England – Responsible for Northstowe phases 2, 3A and 3B (including the new Access Road from the B1050 as well as both new lakes in phase 2) – any issues, please call 0845 603 1485 or email northstowe2@homesengland.gov.uk or go to this website
* Vistry (for Bovis and Linden): lucy.hollands@vistry.co.uk or emma.briggs@vistry.co.uk or miriam.hines@vistry.co.uk
* BDWHomes (David Wilson): easterncounties@newhomecare.co.uk
A useful map showing who manages which of the general green and community spaces across phase 1 in Northstowe was shared at the 12th July 2023 Northstowe Community Forum, replicated here as well:
Crime - reporting:
· If life threatening: Call 999 (or 112)
· If not life threatening – e.g. Anti-social behaviour; incidents; road safety issues; etc, then report it through the following ways;
- Police.uk/ how to report - MAKE SURE YOU MAKE A NOTE OF THE POLICE REFERENCE NUMBER, and pass this onto the owner if not about your own property (or call 101).
- Useful leaflet from the police on reporting: Call-when-it-counts-leaflet
Community Policing Survey
Anti-Social Behaviour - reporting:
- Report ASB incidents, graffiti, noise disturbance etc – see Community Safety Partnership - South Cambs District Council - reach the SCDC's Community Safety Partnership officers dedicated to Northstowe - email: communitysafety@scambs.gov.uk
- On Anti Social Behaviour: The South Cambridgeshire District Council website has useful information including what constitutes ASB and links to report online the appropriate issue. Neighbourhood issues and Anti-Social Behaviour - South Cambs District Council (scambs.gov.uk)
Further useful info on ASB:
- About anti-social behaviour and reporting – Cambridgeshire Constabulary - see also general info at Contact us | Cambridgeshire Constabulary (cambs.police.uk)
- South Cambridgeshire District Council - Community Policing/ PCSO information and reporting: - South Cambridgeshire | Cambridgeshire Constabulary (cambs.police.uk)